Welcome to the Help Center! For immediate answers to your questions, please consult the many resources in our Help Center, listed below.

If you check these resources and don't find answers to your questions, please submit your question, comment or problem to our Customer Care Center and we'll be sure to get back to you as soon as possible.

Please do not re-register. Get your password by logging-on to the following address and completing these few simple steps:
1. First, go to: http://www.khou.com/sharedcontent/registration/register.jsp
2. Enter your e-mail address
3. Click on the Forgot My Password link.

We will immediately e-mail a new password to you. If you don't like the password we have e-mailed to you, you may then select the "Change My Password" link (located at http://www.khou.com/sharedcontent/registration/membercenter.jsp) to update your password to one that you prefer.

No outside parties, including other Web sites, have the ability to steal your password. It is safely stored behind a secure system that is inaccessible to outside parties.

If you should forget your password, we will e-mail a password to the current e-mail address listed within your registered account.

No. KHOU.com is free of charge for all users from all locations. Certain optional products and services may have a fee attached, but use of the Web site is free.

4. Why does KHOU.com require registration to access certain sections of the site?

Registration to our Web site and access to our Web site is free of charge for all users from all locations. Registration gives you access to all areas of the Web site. When you register on KHOU.com you will have access privileges to all areas of our site, and will not need to re-register again. At the same time, registration information helps us design a Web site that is more useful and informative for you, our customer.

A "cookie" is a small piece of information that a Web site can store in a designated file on your computer. It can be used, among other things, to identify you when you log in to a Web site. When you visit a site, that site can access only the information which it stored in your cookie - not information put in your cookie by other sites. KHOU.com is one of many sites that use cookies.

Cookies help identify you and your access privileges on our site. When you sign on to KHOU.com we set a cookie that tells us who you are. Every time you go to a page on KHOU.com we look at this cookie to see if you are allowed to visit the link you just clicked, e.g., if you have purchased a Classifieds ad. If you choose the option to "Save Your Password," we use a cookie to allow you to log in to KHOU.com automatically without entering your subscriber password each visit. This "permanent" cookie will remain on your hard disk indefinitely, until you click the Sign Out link on our homepage, or delete your cookie file. If you refuse to accept our cookies, we have no way of knowing whether you are a registered user; consequently, you must accept cookies to enter certain areas of our site, or else you will need to continue to re-register to enter secured areas. We never give out information to others about individual usage of our site. For more information, please read our privacy policy.

You can activate the cookie functionality of your computer by checking the cookie file on your hard disk. For Windows machines using Netscape, look for a "cookies.txt" file. Internet Explorer stores cookies in a folder called "Cookies". On the Macintosh, look in the System Folder under "Preferences"; in the Netscape Navigator folder, its called "MagicCookie".

No. Acceptance of cookies on our Web site does not result in your receiving any additional e-mail from us or from our advertisers. When you registered, you chose whether to receive promotional e-mail from KHOU.com or from our advertisers. To check or update this choice, please click on Modify My Account.

It's best to send all press releases by fax. You may fax press releases to the KHOU.com newsroom at 713-520-7763.

We welcome your feedback and would be happy to answer any questions about KHOU.com. Please feel free to contact us directly through our Customer Service Feedback Form. Our customer service staff is available to answer your questions or help you with a problem during business hours Monday through Friday.

If you did not find the answer to all of your general questions, feel free to contact us by filling out our online Customer Service Feedback Form and a representative will get back to you via e-mail. We'll get back to you with an answer as expediently as possible.

1. What type of content can I find in KHOU.com that I won't find in the print edition of the
newspaper?

KHOU.com's team of reporters and editors deliver breaking local news throughout the day. Breaking national and international stories are also constantly updated on the site. In addition to containing the most relevant news stories from the newspaper, KHOU.com has content created or edited specifically for the Internet. The site also incorporates video and audio clip, and interactive tools such as forums, polls, archives, and Classifieds.

These items are not available on KHOU.com: comics, crossword puzzles, legal notices, birth and wedding announcements, timeshare Classifieds and stock futures (verify this list is applicable to your site).

The KHOU.com is updated throughout the day and night with new and breaking news stories. For stories not published today, you should use KHOU.com's search engine for access to a week's worth of newspaper articles. Stories less than a week old are available to all users, but you must register for access to stories not published today. Registration is free. For articles not published within the last week, you may search Archives, which contain (newspaper name) articles back to (enter date here). There is a fee of $(enter fee) per article for this service.

The content of this site (anything appearing on KHOU.com) is intended for the personal use of users of the KHOU.com only. While you may interact with or download a single copy of any portion of the Content for your personal, non-commercial entertainment, information or use, you may not reproduce, sell, publish, distribute, modify, display, re-post or otherwise use any portion of the content in any way or for any other purpose. Requests regarding use of the content for any purpose other than personal, non-commercial use should be directed to jthompson@khou.com.

Both editorial obituaries and death notices are available through the obituary link on the left side of KHOU.com's homepage.

Yes. You can create custom portfolio of stocks, receive the latest market information, receive instant stock and analysts' alerts or simply check stock quotes by clicking on the "My Finance" button on the right side of the homepage.

Sports scores are available on The Sports Page of KHOU.com. The scores are featured on the left side of the page.

8. Where do I find information about dining, movies, nightlife, events and other entertainment listings?

KHOU.com's (section) is a complete entertainment source, provides searchable information about (city name)' vibrant cultural scene. Everything from movies, to galleries, to theatre and restaurants are available at (site section).

Our Web site is updated constantly throughout the day and night with breaking news. The Web site is completely updated every night at approximately midnight CST. The Sunday version of the Web site appears Saturday nights at about 9 PM CST.

10. It looks like certain sections of KHOU.com have not been updated in a while. What's wrong?

Sometimes browsers "cache" the site for faster download, resulting in some users seeing an old version of a page. Try hitting your "refresh" button on your browser. If this doesn't work, go to the top of your browser and pull down the "Tools" menu and go to "Internet Options". Then, on the "General" page, under "Temporary Internet files" click "Delete Files."

11. I saw a photo in the newspaper that I couldn't find online. How can I get a copy?

We're happy to help you with that. Simply call 1-800-XXX-XXXX and ask for extension XXXX. All photos are available for purchase.

12. I saw a photo online but was unable to download it. Can I purchase the photo I found on the Web site?

Photos are available for purchase in our Online Photo Store. Simply click on this link to bring you to this section of the site.

13. I often bookmark stories I find on KHOU.com but when I go back to the story a week later, I get a "file not found" error or a different story. What's wrong?

Stories can appear on our Web site for up to 7 days, depending on the importance of the story. If you are looking for a story that appeared online or in (Newspaper Name) and you don't find it, try searching our Archives. Our Archives offer every story printed in the newspaper since (year).

If you did not find the answer to all of your questions about site content, feel free to contact us by filling out our online Customer Service Feedback Form and a representative will get back to you via e-mail. We'll get back to you with an answer as expediently as possible.

Fill out our online Customer Service Feedback Form and a representative will get back to you via e-mail. We'll get back to you with an answer as expediently as possible.

Go to the "Make Me Your Homepage" button on the homepage of KHOU.com and follow the directions from there.

3. I subscribe to America Online. My web browser doesn't seem to show some parts of your site. What's the best way to view your Web site?

The best solution is to download the latest version of AOL's software (Version 6.0 as we write this) by going to keyword: upgrade. The upgrade is free and versions are available for Windows and Macintosh. The latest version should make your entire Internet surfing sessions more enjoyable due to new features and upgrades in AOL's software. Also note that AOL "caches", or copies, our site into its main computers as a way to speed the viewing time of pages for its members, so you may not necessarily be viewing the most current news on our site.

4. I'm having trouble reading your site. Graphics don't seem to work like they should. And the type doesn't display in a completely readable form. What's wrong?

We have done our best to make this site work with most standard browsers. But some browser programs have significant differences. There are even big variations in versions of popular programs. This site is optimized for Netscape Navigator 4.0 or higher and Internet Explorer 4.0 or higher. You can view most of our site with earlier versions of these and other browsers, but we recommend upgrading your browser to one of these two. All upgrades are available free of charge from Netscape and Microsoft. Just follow the directions you find on their sites.

If you did not find the answer to all of your technical questions, feel free to contact us by filling out our online Customer Service Feedback Form and a representative will get back to you via e-mail. We'll get back to you with an answer as expediently as possible.

There is a link to all Classifieds sections in the left side of the homepage, or you can jump directly to Homes, Cars or Jobs.

No. The Archives include only past newspaper articles. However, you may search for Homes, Cars or Jobs listings in their respective sections.

Our Online Media Kit contains descriptions of the many advertising options available on KHOU.com. The media kit also contains information about how to place Classifieds advertising on KHOU.com. This includes Homes, Jobs and Cars. If you have a question about Online Advertising or Classifieds, feel free to contact Wes Jackson, our Vice President of Sales, at wes.jackson@belointeractive.com for more information.

To advertise on this Web site, please see our Online Media Kit. For information about advertising in (Newspaper Name), call 1-800-XXX-XXXX; to place a Classifieds ad, call XXX-XXX-XXXX.

5. Where can I find out about advertising in the (Newspaper Name) print edition?

You should call 1-800-XXX-XXXX or XXX-XXX-XXXX. Please tell the customer service representative whether you are interested in Display or Classifieds advertising.

You should call 1-800-XXX-XXXX or 1-800-XXX-XXXX. Please have your ad number; billing phone number and the date the ad ran in the (Newspaper Name) print edition.

Jobs are updated daily. Ads in the Jobs, Apartments and Merchandise sections are updated daily. Homes and Cars sections are updated on Saturday. After you purchased a Classifieds ad, it will not appear until the next scheduled day for update.

If you did not find the answer to all of your questions about advertising, feel free to contact us by filling out our online Customer Service Feedback Form and a representative will get back to you via e-mail. We'll get back to you with an answer as expediently as possible.

Not every TV story is available on the Web site (just as the Web site publishes stories that are not found on the TV station). But both the TV station and Web site cover many stories. The Web site might feature the story through video, text, photos and/or audio.

You can use our search engine to look up stories by topic or by author. Use the most specific keywords you can; other tips are available on our search page. Note that with the exception of special reports and select articles, most stories are available on the Web site for about a week after first publication.

We welcome your feedback and would be happy to answer any questions about (TV Station Name). Please feel free to contact us directly through our Customer Service Feedback Form. Our customer service staff is available to answer your questions or help you with a problem during business hours Monday through Friday.

Your message may be forwarded to the reporter or editor most directly involved with your question, suggestion or problem; they will contact you if a follow-up is requested.

If you did not find the answer to all of your questions about the (TV Station Name), feel free to contact us by filling out our online Customer Service Feedback Form and a representative will get back to you via e-mail. We'll get back to you with an answer as expediently as possible.

1. Why does KHOU.com now require registration to access certain sections of the site?

When you complete KHOU.com's simple one-time registration, you receive instant access to all areas of our site without needing to register again. Plus you gain access to our many news subscription services, interactive features and new products.

At the same time, your registration helps us better understand you, our customer. Like other Web publishers, we're collecting information from visitors in order to deliver targeted editorial and advertising content that would be of interest to you. By knowing just a little bit about you, we can begin building our site so that it's more informative and tailored to your interests. In addition, we can better define our customer-base making our site an attractive advertising option for advertisers.

KHOU.com is dedicated to providing you with a highly interactive and personalized experience while also protecting your information. We share aggregated information such as the percentage of women vs. men that visit our site, the most popular hobby among our visitors, how many visitors are of the age 40 - 50 years old, and so on.

For further details about our privacy guidelines, please see our Privacy Policy. We respect your privacy and will safeguard your personal information. Thank you for your inquiry and your help in making our site a better place to visit.

A "cookie" is a small piece of information that enables us to automatically recognize you as a registered visitor when you return to KHOU.com.

By seeing your cookie, we can instantly determine your preferences making your visit quick and easy. For example, if you subscribe to MyTraffic, your cookie allows us to instantly locate the travel routes you selected every time you log on to the MyTraffic service. Or, if you are My-Cast subscriber, your cookie allows us to instantly locate the area you selected for timely weather updates.

A "cookie" enables us to automatically recognize you as a registered visitor when you return to KHOU.com. When you register with KHOU.com, we "set" a cookie that later informs us each time you visit us.

It's important that your cookies are functional, because without a cookie, we cannot recognize you and your preferences and will ask that you sign-in or re-register with us each time you visit an area of KHOU.com requiring registration.
By seeing your cookie, we can instantly determine your preferences making your visit quick and easy. For example, if you subscribe to MyTraffic, your cookie allows us to instantly locate the travel routes you selected every time you log on to the MyTraffic service. Or, if you are My-Cast subscriber, your cookie allows us to instantly locate the area you selected for timely weather updates.

Cookies enable us to recognize you when you return to our Web site. If cookies are disabled, we will not be able to customize the site to meet your interests. Also, if you request a section or feature that requires registration, you will be asked to sign-in or re-register each time.

Without recognizing you through a cookie, your choices and preferences regarding our subscription services, interactive features, or email newsletter products won't be remembered. To learn how to "turn on" the cookies on your computer, check out our FAQs for a step-by-step explanation.

Please do not re-register. Get your password by logging-on to the following address and completing these few simple steps:

1. First, go to: http://signin.sitename.com
2. Enter your e-mail address
3. Click on the Forgot My Password link.
.
We will immediately e-mail a new password to you. If you don't like the password we have e-mailed to you, you may then select the Modify Password link (located on the same sign-in page) to update your password to one that you prefer.

No outside parties, including other web sites, have the ability to steal your password. It is safely stored behind a secure system that is inaccessible to outside parties.

If you should forget your password, we will only email a password to the current email address listed within your registered account.

If you choose to "save your password," another person using your computer may log onto our site using your subscriber information. We recommend saving your password only if your computer is in a secure location.

We share aggregated information about our visitors, -- such as the percentage of women vs. men that visit our site, the most popular hobby among our visitors, how many visitors are of the age 40 - 50 years old, and so on -- with advertisers so that they may better target their advertising on our sites. By sharing aggregate information, we can better define our customer-base making our site an attractive advertising option for advertisers.

To access certain sections and features, KHOU.com asks that visitors complete a simple, one-time registration. The collected information helps us better understand you, our customer.

Like other Web publishers, we're collecting information from visitors in order to deliver targeted editorial and advertising content that would be of interest to you. By knowing just a little bit about you, we can begin building our site so that it's more informative and tailored to your interests. In addition, we can better define our customer-base making our site an attractive advertising option for advertisers.

KHOU.com is dedicated to providing you with a highly interactive and personalized experience, while at the same time protecting your information. We appreciate your visits, and will safeguard your personal information.

KHOU.com is committed to respecting the privacy rights of our visitors. We realize you are trusting us with personal information, and to protect your information, we have adopted a set of strict regulations and guideline -- our privacy policy. We share aggregated information such as the percentage of women vs. men that visit our site, the most popular hobby among our visitors, how many visitors are of the age 40 - 50 years old, and so on - with our advertisers so that they can better target their advertising messages.

In addition, no outside parties have the ability to steal your information from our system. It is safely stored behind a secure system that is inaccessible to outside parties.

For further details about our privacy guidelines, please see our Privacy Policy. We respect your privacy and will safeguard your personal information.

If you have opted to receive special offers and exclusive promotional material, will you be sent any customized information via email. If you would like to be included to receive email announcements about exclusive discounts and special offers from KHOU.com or our advertisers, please go to http://signin.sitename.com and click on Email Options. If you're currently receiving special promotional email, and would like to discontinue that service, simply update your choice, by going to http://signin.sitename.com and clicking on View My Account. You can cancel delivery at any time.

When you register on KHOU.com you will have access privileges to all areas of our site, and will not need to re-register again. At the same time, registration information helps us design a Web site that is more useful and informative for you, our customer. KHOU.com is committed to respecting the privacy rights of visitors to our Web site.

To completely delete your profile registration, please enter the following address in your browser:
http://signin.sitename.com

Next, enter your e-mail address and password to sign-in. You can then select Delete My Account to completely delete your profile information. Please be aware that by deleting your profile, you will remove all information about your from our database. If you return to our Web site or wish to subscribe to a newsletter, you will be asked to register again.

In order to be compliant with the Childrens' Online Privacy Protection Act (COPPA), KHOU.com does not gather or store information from anyone 13 years old or younger. The moment we identify that someone is 13 or younger, we stop them in the registration process and offer them other options for accessing the information or service they are requesting. We also immediately discard any personal information gathered from the child. For more details regarding our compliance with COPPA, please see our Privacy Policy.

Your answers help us to tailor advertising and editorial content that will be of most interest to you. The information that you provide us on the registration form is our primary means of tailoring content. False or misleading information will result in a web site that is not as interesting to you.

14. Why are you doing this when very few other news sites requires registration?

Like many other Web publishers, we collect information from visitors in order to deliver targeted editorial or advertising content that would be of interest to you. By learning a little bit about you, we are able to offer you a more interesting and personally-relevant Web site experience. In addition, by better understanding our customer-base, we can make our site an attractive advertising option for advertisers.

15. How does this change the way I use KHOU.com? What changes will I expect to see?

By learning a little bit more about you, we hope to be able to offer you a more interesting, and personally-relevant Web site experience. As we know more about you, our customer, we will strive to make the editorial content and advertising messages on KHOU.com more tailored to your interests and make your visits more enjoyable and informative. Plus, you'll gain access to our many new subscription services, interactive features, and new products that all require registration.

16. Why is some information required on the registration form, and some information optional?

We respect your privacy and realize that there may be information that you would rather not share with anyone. Knowing that, we are safeguarding your personal information and respecting your privacy. We are asking for information needed to build a site that is more personally-relevant to you, and tailored to your interests. And, we are asking for information that is valuable to our advertisers. By capturing information about our customer-base, we give our advertisers a better understanding of who is viewing their advertising.

We plan to use your information in two ways. First, we want to tailor the news, information and advertising to you based on your profile, your interests and needs. By offering you a more personally- relevant Web site experience, we hope you will continue to find our Web site of value.

Second, we want to meet the needs of our advertisers so that they will find our sites an effective advertising vehicle. By capturing information about our customers, we give our advertisers a better understanding of who is viewing their advertising.

To change your address, please enter the following address in your browser: http://signin.sitename.com. Then, enter your e-mail address and password to sign-in. Select View My Account to change the address on your profile. At the same time, you have the opportunity to sign up for any of our e- newsletters and other interactive products. Your new address will be saved in your account information.

To change your account information, please enter the following address in your browser:
http://signin.sitename.com. Then, enter your e-mail address and password to sign-in. Select View My Account to change the information on your profile. At the same time, you have the opportunity to sign up for any of our e-newsletters and other interactive products.

To change your account information, please enter the following address in your browser:
http://signin.sitename.com. Then, enter your e-mail address and password to sign-in. Select View My Account to change the subscription information on your profile. At the same time, you have the opportunity to update your profile, or sign up for another of our newsletters or interactive products.

KHOU.com plans to keep this information as long as you are an active customer of the site. If you do not return to the site for 12 months, we will remove your account information from our active database.

We will use your name or email address to offer another person a special offer or promotion ONLY if you give us permission to do so. From time to time, KHOU.com runs promotions where we invite you to tell your friends about KHOU.com. These promotions are strictly voluntary. You are never required to participate. And, your participation does not affect access to our Web site or your newsletter subscriptions.

24. How secure is this registration process? Will anyone be able to steal my email or contact information?

Our Web site registration process is very protected. We take extraordinary steps to ensure that our Web site is protected from "hacking" or other illegal activity. Your registration account is included in that protection. KHOU.com is a legally protected product of Belo Corporation and we will use all the measures at our disposal to protect our product and our customers.

25. If you are customizing your content to me, does this mean that I don't get to see some of your site?

No. Registration ensures that you will have access to all sections of our Web site. Customizing content means that we make easily available to you the kind of content and advertising that would be of interest to you.

KHOU.com, like many other web publishers, tracks the activities of visitors to their sites. This activity is tracked for many reasons - such as monitoring ease of use of a site and tracking popularity of particular sections. KHOU.com uses this information to determine which pages are more valuable to you and to our advertisers. Your account information combined with your activity on our site will provide additional information that allows us to create a more interesting and enjoyable site. This will also allow us to continue to make KHOU.com an attractive advertising medium for our advertisers.

We have a Customer Care Center that is available to answer any questions you may have. By clicking on the link highlighted above, an email is generated to our Customer Care Center. They have access to all of our editorial staff as well as our corporate staff and are committed to answering your questions quickly and thoroughly.

1. How do I subscribe to a free or fee-based newsletter offered on KHOU.com?

Our recently automated registration process makes subscribing to a newsletter quick and easy.

Please go to the following address to subscribe:
http://newsletters.belointeractive.com

From there, either sign-in if you are already a registered user or complete the simple, one-time registration form and 'Submit'. You will then be presented with the newsletter registration form. Select the newsletters you wish to subscribe to by clicking on the boxes and 'Submit'. You will receive the next edition of the newsletters that you subscribed to.

If you requested to receive a paid subscription newsletter, you will automatically be linked to a payment screen where you can provide appropriate credit card information including the name that appears on the credit card, credit card number, type (Visa, Master Card, etc.), expiration date, and billing address. Your credit card will be billed for the full amount of the specific subscription.

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2. How can I subscribe or unsubscribe from one of the newsletters offered on KHOU.com?

Please go to the following address to subscribe or unsubscribe to one of our many free newsletters: http://newsletters.belointeractive.com/.

Sign-in by entering your e-mail address and password. If you do not remember your password, follow the 'forget your password?' directions and a new password will be immediately e-mailed to you. Using your new password, you can then log-in.

If you have not registered with us before, you will be asked to complete a simple one-time registration form.

From there you will be presented with the newsletter subscription form. The newsletters you are currently subscribed to will have checkmarks next to them. Simply uncheck the box of the newsletters you wish to unsubscribe to, or check those newsletters you would wish to receive. Next, click on 'Submit Update', and your new subscriptions will begin or be cancelled.

Note: if you receive unwanted e-mail newsletter from KHOU.com, and you use Microsoft Internet Explorer 4.0x, there is one more possibility. Microsoft Internet Explorer 4.0x includes a setting that checks Web sites and sends you e-mail notifiers. If you would like to discontinue receiving these e-mails, go to 'Favorites', 'Manage Subscriptions', and delete the subscription to KHOU.com.

3. Why do some newsletters require a subscription fee that I used to receive for free?

We've been working to develop a more dynamic newsletter service that's packed with additional coverage and features that previously have not been included. The minimal subscription fee allows us to continue to provide you the quality products that you have come to expect and deserve by subsidizing costs associated with creating these newsletters.

4. I have a new e-mail address, and would like to update my profile. I would like to also begin receiving my newsletters at this new e-mail address.

We have recently automated our process to make it quick and easy for you to modify your profile ' such as changing your e-mail address.

Please go to the following address to change your e-mail address:
http://newsletters.belointeractive.com

First choose 'Change E-mail'. Then enter your old e-mail address, password, and new e-mail address. Click on 'Submit', and your new address will be entered. If you do not remember your password, follow the directions and it will be immediately e-mailed to you. You can then log-in and change your e-mail address.

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5. My e-mail program doesn't support graphically enhanced e-mail like "HTML" e-mail. I can't receive documents with photos, video or audio clips. Can you send me the newsletters in a text-only format?

We only offer our newsletters in HTML format. If your e-mail program does not allow you to view HTML e-mail, you can go to http://www.yahoo.com or http://www.hotmail.com and sign-up for a free e-mail account that does support graphically enhanced e-mail. You can then have your newsletters sent to that new e-mail address. To update the e-mail address in your registered account, please do the following:

Go to http://signin.KHOU.com
Sign-in using your old e-mail address and password.
Your account information will appear in the registration form. Update the e-mail address field with your new address and "submit."
Your account has been updated and you will start receiving your newsletters at this new email address with the next scheduled mailing.

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6. I accidentally deleted this week's newsletter from my inbox before I had a chance to read it. Could you please resend it to me?

Due to the high volume of e-mail passing through our mail servers hourly, it is not possible for us to resubmit a newsletter. You might find the newsletter in your 'deleted items' or 'trash can' or 'recycle bin' folders.

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7. I use AOL, and I haven't been receiving any of the newsletters I signed up for at KHOU.com. Can you help me?

All of KHOU.com's newsletters are graphically-enhanced. If you have AOL's "Mail Controls" set on your AOL account to block any e-mail containing graphics, our newsletters will not come through to your in-box. To deactivate this filter, go to the keyword "Mail Controls" on AOL and follow the simple instructions. Once this filter is removed from your AOL e-mail account, you should start receiving the newsletters in your in-box.

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8. I am an AOL user, and I can't read any of the newsletters I signed up for at KHOU.com. Can you help me?

Versions 4.0 and 5.0 of the AOL mail program don't fully support 'HTML' e-mail nor does AOL allow you to read 'HTML' e-mail from the web. In order to read our newsletters in the proper format, it is necessary for you to upgrade to AOL's new, fully HTML-compatible version 6.0. This upgrade is free from AOL, and only takes a few minutes to complete. To upgrade to version 6.0, go to http://www.aol.com and enter the keyword "Upgrade."

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9. I am an AOL user, and I want to know why there are all these extra spaces in you newsletter?

When you go to the Web to read one of our HTML-formatted newsletters and click to open the message, AOL puts that message through a filter to insert HTML line breaks at the end of the every line of code in the message. The HTML will still parse correctly, but the resulting newsletter has an abundance of blank space breaking up the layout. Unfortunately, we cannot prevent this from happening unless you upgrade to the latest AOL version 6.0, which is completely HTML compatible. This upgrade is free from AOL, and only takes a few minutes to complete. To upgrade to version 6.0, go to http://www.aol.com and enter the keyword "Upgrade."

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10. I use Microsoft Outlook. Will I be able to read the newsletters from KHOU.com?

If you use Outlook 98 or Outlook 2000, you will be able to read our newsletters in their HTML format. However, neither Outlook 97 nor Outlook Express is compatible with HTML-formatted e-mail. If you have an older version of Outlook or Outlook Express and don't wish to upgrade to an HTML compatible version at this time, you could also go to http://www.yahoo.com or http://www.hotmail.com and sign-up for a free Web-based e-mail account. Both Yahoo! and Hotmail will allow you to receive the newsletters and read them from your Internet service without any difficulty.

11. I am a CompuServe user, and I can't read any of the newsletters I signed up for at KHOU.com. Can you help me?

Only CompuServe 6.0, the latest version, is compatible with HTML e-mail. In order to read our newsletters in the proper HTML format, it is necessary for you to upgrade to CompuServe's new, fully HTML-compatible version 6.0. To upgrade to version 6.0, go to http://www.compuserve.com and click on "Download 6.0" from the bottom of the page. It's free and only takes a few minutes to complete.

12. I am a Lotus Notes user, and I can't read any of the newsletters I signed up for at KHOU.com. Can you help me?

Lotus Notes 4.0 users can read our 'HTML' e-mail newsletters in two easy steps. Instead of clicking on the Newsletter Icon and hitting the 'Launch' option on the menu, click on the 'View' option. By hitting 'View' you will be able to read the newsletters. Lotus Notes version 5.0 is able to handle all types of e-mail.

If you have an older version of LotusNotes and don't wish to upgrade to an HTML compatible version at this time, you could also go to http://www.yahoo.com or http://www.hotmail.com and sign-up for a free Web-based e-mail account. Both Yahoo! and Hotmail will allow you to receive the newsletters and read them from your Internet service without any difficulty.

13. Hotmail is my e-mail service and I don't seem to be receiving any of the newsletters I subscribed to. Can you help me?

Hotmail often treats our newsletters as bulk mail (or spam mail). Hotmail offers an "Inbox Protector" which automatically filters out any bulk mail or spam mail to all intended recipients. In order to receive your newsletters, you will need to set a filter and direct your newsletters to your inbox or folder of choice. Here's how:

14. Yahoo! is my e-mail browser and I don't seem to be receiving any of the newsletters I subscribed to. Can you help me?

Yahoo! often treats our newsletters as bulk mail (or spam mail). Yahoo! automatically filters out any bulk mail or spam mail to all intended recipients. In order to receive your newsletters, you will need to set a filter and direct your newsletters to your inbox or folder of choice. Here's how:

15. I use Eudora as my e-mail program. Is it compatible with KHOU.com's newsletters?

Eudora 5.0 and later are completely compatible with our HTML newsletters, but earlier versions of Eudora are not HTML compatible. If you have an older version of Eudora and don't wish to upgrade to an HTML compatible version at this time, you could also go to http://www.yahoo.com or http://www.hotmail.com and sign-up for a free Web-based e-mail account. Both Yahoo! and Hotmail will allow you to receive the newsletters and read them from your Internet service without any difficulty.

16. Novell's GroupWise is my e-mail program, and all I receive is a blank e-mail with an attachment. How can I read your newsletter?

If you receive an envelope icon attached to the blank e-mail, you can read the newsletter by "dragging and dropping" the envelope icon onto your desktop, renaming the file with an ".html" extension, and opening the renamed file with a browser.

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17. I use Novell's GroupWise, and all I receive from you is a blank e-mail - no text, no graphics, no attachment. What happened to the newsletter?

If you are subscribed to the newsletter at a work address, and your employer does not allow Internet access to the employees, you won't be able to receive our newsletter. All our newsletters are formatted in HTML, and you must have Internet access to receive them via e-mail. We suggest acquiring Internet access at another location like home or school.

18. I use a Mac computer, and your newsletters appear as just a bunch of garbled computer code on my screen. Is there a compatibility problem with your newsletters and the Mac format?

All our newsletters are completely compatible with both the Mac and PC formats. The problem is with the html-compatibility of your e-mail program. Please find your e-mail program in our FAQ's for the solution.

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